1. Our Commitment to Your Privacy
Wigley Studios LLC ("we," "our," or "us") operates the NuPalz platform, a virtual pet and gaming experience. This Privacy Policy explains how we collect, use, share, and protect information when you use NuPalz, including all games, virtual companions, and related services (collectively, the "Platform").
Bottom Line: We collect only what we need to provide a great gaming experience, we never sell your data, and you have full control over your information. NuPalz is designed to be fun and safe!
By using NuPalz, you consent to the practices described in this Privacy Policy. If you disagree with any part, please do not use our Platform.
2. Information We Collect
Account Information
- Username and display name
- Email address
- Password (securely hashed)
- Profile settings and preferences
- Avatar and customization choices
Gameplay Data
- Game scores and achievements
- Companion collection and stats
- Inventory items and equipment
- NuPointz (NP) and Premium Points (PP) balances
- Leaderboard rankings
- Randomized feature usage (slots, gacha)
Transaction Data
- Purchase history (PP purchases, subscriptions)
- In-game transactions (marketplace, shops)
- Bank deposits and withdrawals
- World Bank loan information
- Subscription tier and benefits
Technical Data
- IP address (for security)
- Device and browser information
- Session data and cookies
- Error logs for troubleshooting
- Platform usage analytics
2.1 Children's Privacy (COPPA Compliance)
NuPalz is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will delete it.
Parents/Guardians: If your child is under 13, they should not create a NuPalz account. Please supervise your children's online activities and contact us if you have concerns.
3. How We Use Your Information
We use collected information to provide and improve your NuPalz experience:
Gaming Experience
- Track game progress and achievements
- Maintain companion and inventory data
- Calculate and display leaderboards
- Process in-game transactions
Economy Management
- Process NP and PP transactions
- Manage bank accounts and interest
- Process World Bank loans and dividends
- Prevent fraud and abuse
Communication
- Send important account notifications
- Notify about events and updates
- Respond to support requests
- Share promotional offers (opt-in)
Security & Safety
- Protect against cheating and exploits
- Detect and prevent fraud
- Maintain platform integrity
- Enforce community guidelines
4. How We Share Information
We Do NOT Sell Your Data: We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays with NuPalz.
4.1 Public Profile Information
Certain information may be visible to other NuPalz players:
- Your username and display name
- Leaderboard rankings and high scores
- Public achievements and badges
- Active companions (if profile is public)
4.2 Service Providers
We work with trusted third-party vendors:
- Payment Processing: Stripe handles all financial transactions securely (PCI-DSS compliant)
- Cloud Hosting: Secure infrastructure for our servers and databases
- Analytics: To understand platform usage and improve services
4.3 Legal Requirements
We may disclose information when required by law or to protect our users and platform.
5. How We Protect Your Data
Encryption
- TLS/SSL encryption for all connections
- Passwords hashed with Argon2id
- Secure token-based authentication
Infrastructure
- Secure cloud hosting
- Regular security audits
- Automated backups
Access Control
- Role-based access for staff
- Session management
- Suspicious activity detection
Message Security
- TLS encryption for all transmissions
- Secure database storage
- Access controls for staff
5.1 Message Review and Moderation
To maintain a safe environment for all users, including minors, we may review message content for the following purposes:
- Safety and Moderation: Detecting harassment, scams, abuse, or Terms violations
- Platform Improvement: Analyzing communication patterns to improve features
- Research: Understanding user behavior to enhance the gaming experience
- Legal Compliance: Responding to valid legal requests
Message review may be conducted by automated systems, authorized personnel, or both. We handle all content with care and use it only for the purposes described above.
6. Your Rights & Choices
Access Your Data
Request a copy of all data we have about you
Correct Your Data
Update or correct inaccurate information
Delete Your Account
Request permanent deletion of your account and data
Opt-Out
Unsubscribe from promotional communications
To exercise any of these rights, contact us at privacy@nupalz.com or through your Dashboard settings.
7. Cookies & Similar Technologies
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyze platform usage and performance
- Prevent fraud and ensure security
You can manage cookies through your browser settings, but disabling them may affect platform functionality.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. If you delete your account:
- Personal data is deleted within 30 days
- Some data may be retained for legal/compliance purposes
- Anonymized analytics data may be retained indefinitely
- Encrypted backup systems may retain limited copies for a short period as part of standard disaster recovery procedures
9. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes through:
- A notice on the NuPalz platform
- Email notification (for significant changes)
- Updated "Last Updated" date above
Continued use of NuPalz after changes constitutes acceptance of the updated policy.
Questions or Concerns?
We're here to help! Contact our Privacy Team: